Cancellation and Refund Policy
Last updated: May 26, 2026
Free Cancellation up to 24 Hours
All standard bookings qualify for free cancellation and a 100% refund if requested at least 24 hours prior to the scheduled start time of the activity.
1. Refund Timelines and Fees
Cancellation fees are calculated based on the local time zone of the reserved activity:
| Cancellation Timeframe | Cancellation Fee | Refund Amount |
|---|---|---|
| More than 24 hours prior to departure | No fee (0%) | 100% |
| Less than 24 hours prior to departure | Full fee (100%) | No refund |
| No-show / Late arrival | Full fee (100%) | No refund |
2. Weather or Force Majeure Cancellations
Safety is our top priority. If an activity must be cancelled by the local guide or tour operator due to factors outside your control, such as:
- Severe weather conditions making the activity unsafe.
- Technical safety hazards or unexpected site closures.
- Force majeure events or official government travel restrictions.
Under these rare circumstances, you will be offered an alternative date/time or, if you cannot make it, a full 100% refund.
3. Refund Process
Once an eligible cancellation is approved, our payment merchant Stripe processes the refund automatically.
- Cancellation confirmation is sent to your email instantly.
- Funds are returned to the original card / payment method used during checkout.
- Refund timelines depend on your bank, typically appearing on your statement within 5 to 10 business days.
4. How to Request a Cancellation
To cancel your booking quickly and securely, please use one of the following methods:
- Click the direct cancellation link found inside your official Voyage Escape booking confirmation email.
- Send a cancellation request to our support desk at: experiences@voyageescape.com, including your Booking Reference Number (Bókun confirmation code).